Shipping policy

Shipping

Everything you need to know about how, when, and where your AdgYes order ships — no surprises, no fine print.

Last updated: 12 July 2026

How your order works

01

Order placed

You'll get an order confirmation email right away with your order number.

02

Processing

We prepare and dispatch your order within 1–3 business days.

03

On its way

You'll receive a tracking number by email as soon as it ships.

Note: Processing time is separate from delivery time. The estimates in the table below include both — that's the full time from placing your order to it arriving at your door.

Where we ship & how long it takes

We currently ship to the five countries listed below. All orders include free shipping and tracking.

Country Estimated delivery Tracking Cost
United States 6–11 business days Included Free
United Kingdom 8–13 business days Included Free
Canada 8–13 business days Included Free
Australia 7–13 business days Included Free
Netherlands 7–13 business days Included Free

Please note: Delivery estimates are given in business days (Monday–Friday) and do not include weekends or public holidays. These are estimates, not guarantees — customs clearance, carrier delays, peak seasons, and weather can occasionally extend delivery times beyond our control.

What's included

  • ✓Free shipping on every order — no minimum spend, no hidden handling fees.
  • ✓Tracking on every order — emailed to you as soon as your parcel is dispatched.
  • ✓45-Day Money-Back Guarantee — if it's not right for you, send it back for a full refund.

Customs, duties & taxes

Orders ship internationally. In most cases your order will arrive with nothing further to pay. However, depending on your country's regulations and the value of your order, customs authorities may charge import duties, taxes, or a handling fee on delivery.

Important: Any customs duties, import taxes, or fees charged by your country are the responsibility of the customer and are not included in the product price. AdgYes has no control over these charges and cannot predict their amount. If you refuse to pay customs charges and the parcel is returned to us, the cost of return shipping will be deducted from your refund.

Shipping FAQ

When will I get my tracking number?
As soon as your order is dispatched — usually within 1–3 business days of ordering. It'll be emailed to the address you used at checkout. If you don't see it, check your spam or promotions folder before contacting us.
My tracking hasn't updated in a few days. Is something wrong?
This is normal, especially while a parcel is in transit between countries or clearing customs. Tracking can go quiet for several days and then update all at once. If there's been no movement for more than 10 business days, get in touch and we'll look into it for you.
Can I change my shipping address after ordering?
If your order hasn't shipped yet, we'll do our best to update it — email us as soon as possible with your order number and the correct address. Once an order has been dispatched, we can't change the destination.
Do you ship to my country?
We currently ship to the United States, United Kingdom, Canada, Australia, and the Netherlands. We're not able to deliver outside these countries at this time.
What if my order arrives damaged or never arrives?
Contact us with your order number and, if the item arrived damaged, a photo. We'll make it right — either with a replacement or a full refund. Your order is also covered by our 45-Day Money-Back Guarantee.
Why does delivery take longer than a local store?
Our products ship directly from our fulfilment partner's warehouse, which keeps costs down so we can offer free shipping and a fair price. The trade-off is a slightly longer transit time — but you get tracking the whole way, and a 45-day guarantee at the end of it.

Need help?

We're here for you.

Questions about your order, your tracking, or your delivery? Reach out and we'll get back to you within 24 hours.

Contact Support