Refund policy
Return & Refund Policy
We want you to love AdgYes. If you're not fully satisfied, we offer a 45-Day Money-Back Guarantee on every order.
Eligibility
- You have 45 days from the date of delivery to request a return.
- Items must be unworn, unwashed, and in their original condition with tags attached (if applicable).
- Proof of purchase (order number or confirmation email) is required.
How to Return an Item
- Contact us at [your support email] with your order number and reason for return.
- We'll send you return instructions and an address to ship the item back to.
- Once we receive and inspect the returned item, we'll process your refund.
Refunds
- Approved refunds are issued to your original payment method within 5–10 business days after we receive the returned item.
- Shipping fees (if originally charged) are non-refundable, unless the return is due to our error (wrong item, defective product).
Return Shipping
- Customers are responsible for return shipping costs, unless the item arrived damaged, defective, or incorrect.
Exchanges
- Need a different size or color instead of a refund? Contact us at [your support email] and we'll help arrange an exchange, subject to availability.
Damaged or Incorrect Items
- If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery with photos of the issue, and we'll send a replacement or full refund at no additional cost to you.
Non-Returnable Situations
- Items returned after 45 days from delivery
- Items showing signs of wear, washing, or damage not caused by us