REFOUND
Policies
Refund & Return Policy
Last updated: September 2026
Return window
You have 90 days from the date you receive your order to request a return. After 90 days, we're unable to offer a refund or exchange.
Condition requirements
To be eligible for a return, your item must be:
- Unused and in the same condition you received it
- In its original packaging, with all included accessories (brushes, hose, extension rod, power cord)
- Free of damage not caused by a manufacturing defect
Items that arrive defective or damaged are covered regardless of these conditions — see the defective items section below.
How to start a return
Contact us
Email support@adgyes.com with your order number and the reason for return.
Get approval
We'll confirm your return is eligible and send you a return shipping address.
Ship it back
Pack the item securely and ship it to the address provided.
Who pays return shipping
The customer is responsible for return shipping costs, except when the return is due to a defective, damaged, or incorrect item — in that case, we cover return shipping.
We recommend using a trackable shipping service, since we can't guarantee we'll receive your returned item without tracking.
Defective or damaged items
If your steam cleaner arrives defective, damaged, or if you received the wrong item, contact us within 7 days of delivery with photos of the issue. We'll cover return shipping and send a replacement or full refund, your choice.
Refund timing
| Step | Timing |
|---|---|
| Return received & inspected | 1–3 business days |
| Refund issued to original payment method | 3–10 business days |
The time it takes for the refund to appear in your account depends on your bank or card issuer.
Non-returnable items
- Items returned more than 90 days after delivery
- Items that show signs of use beyond inspection, or missing original accessories
- Gift cards, if offered
Exchanges
The fastest way to get a replacement is to return your original item following the process above, then place a new order once your return is approved.
Need help with a return?
We're here to help
Email us with your order number and we'll walk you through it.
Email support@adgyes.comThis page reflects the 90-day return window and free return shipping on defective items as confirmed by our supplier's listing at the time of writing. It should be reviewed by a qualified professional before publishing, to confirm it meets applicable consumer protection and e-commerce regulations for your market.